Job Description

Schedule: Full-time Shift: Flexible Working Times

Role Purpose

Scope

System Management / Reporting To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in the system. Ensuring all shipments are scanned with appropriate checkpoint and comments on daily basis until it is hold in operation.

Shipment Processing Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels with complete address to the shipments and forward to courier followed by the update in the system.

Tracing / Escalation Escalate to international origins of unresolved international shipments through GEMA (DHL Application) and follow up on daily basis.

CAMS/ ADVANCE Update Ensure all the new addresses, which are obtained after consignee contact get update in the CAMS/ADVANCE for future reference.

Communications Ensure all mails are actioned on time & Drive tool is updated regularly for shipment DS process.All CC shipments to be confirmed by cnee prior to agree CC.

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

Ensure effective and timely processing of inbound bad address shipments. Making sure all shipments are investigated and resolved in the shortest possible time.

Competencies MAJOR CHALLENGES

To work against time in order to get all bad addresses shipments out of the department before each cycle and maintain MAPS database of all new customer address obtained after contact.

DEGREE OF SUPERVISION

Undeliverable Leader / Base Operations Supervisor

PERSON SPECIFICATION

3.1 Education

High Secondary Education.

3.2 Experience

At least 2 years experience working as courier or base operation.

3.3 Technical Knowledge/Skills

Good English (written and spoken). Good local and international geographical knowledge. Computer literacy preferrable. HIC (Dhl Application) usage and its functions.

Role Purpose

Scope

System Management / Reporting To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in the system. Ensuring all shipments are scanned with appropriate checkpoint and comments on daily basis until it is hold in operation.

Shipment Processing Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels with complete address to the shipments and forward to courier followed by the update in the system.

Tracing / Escalation Escalate to international origins of unresolved international shipments through GEMA (DHL Application) and follow up on daily basis.

CAMS/ ADVANCE Update Ensure all the new addresses, which are obtained after consignee contact get update in the CAMS/ADVANCE for future reference.

Communications Ensure all mails are actioned on time & Drive tool is updated regularly for shipment DS process.All CC shipments to be confirmed by cnee prior to agree CC.

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

Ensure effective and timely processing of inbound bad address shipments. Making sure all shipments are investigated and resolved in the shortest possible time.

Competencies MAJOR CHALLENGES

To work against time in order to get all bad addresses shipments out of the department before each cycle and maintain MAPS database of all new customer address obtained after contact.

DEGREE OF SUPERVISION

Undeliverable Leader / Base Operations Supervisor

PERSON SPECIFICATION

3.1 Education

High Secondary Education.

3.2 Experience

At least 2 years experience working as courier or base operation.

3.3 Technical Knowledge/Skills

Good English (written and spoken). Good local and international geographical knowledge. Computer literacy preferrable. HIC (Dhl Application) usage and its functions.