Job Description

Nathan & Nathan is a leading HR and Employee Outsourcing Provider in the UAE, powered by People, Technology and AI to support clients across the Middle East. Our client is a leading provider of SaaS solutions at the forefront of innovation and offers an integrated and secure suite to automate the processes of legal departments. They are looking for a Customer Success Lead in Dubai, who will join the Customer Success team.
Responsibilities -

• Spearhead, create and drive full project implementation plan per each customer you onboard.
• Gain a good understanding of the Governance Suite use cases.
• Be an expert and proactively learn about new functionalities.
• Consult and prescribe optimal structure and use cases per each customer.
• Provide advice and training to new and existing customers.
• Guarantee resource optimization and implementation quality.
• Collaborate in the creation of documentation to help scale onboarding efforts.
• Proactively communicate and manage onboarding risks, delays, and priorities.
• Nurture customer relationships and share best practices and experience with the Global team.
• Collaborate with the team, and participate actively in ongoing initiatives and campaigns.
• Support the activities of the department.

Requirements:

• Master-Degree or University Diploma are essential requirements. Training in computer science, laws or Business Administration are a bonus.
• Minimum of 4-year experience as Project manager, preferably in a SaaS company.
• Arabic and English speaker.
• Great problem-solving skills, consultative approach to find the best solution.
• Comfortable giving presentations to groups of any size & audience.
• Proven track record of experience with highest level of customer service, efficiency, and accuracy.
• Outgoing individual with interpersonal skills.
• Good listening and communication skills.
• Curiosity to discover new functional areas and listen to new technologies.
• Ambitious and willing to integrate a human and professional adventure.

Job Type: Full-time Salary: Up to AED25,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a native French speaker?
• Do you have experience in legal software?