Job Description

Customer Service Team Member

Location: EMEA, United Arab Emirates, Dubai

Ref: JOHNCRANEEMEA01698

Division: John Crane

Job Function: Operations



At John Crane we are looking for a Customer Service Coordinator to provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.

Duties & Responsibilities

• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Support external sales team with specific customer account information,
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non-compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Bachelor's Degree in Mechanical Engineering or similar field is preferred
• 2+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
• Experience of working in a multinational and multicultural environment
• Technical knowledge of or ability to learn SAP system
• Product knowledge or ability to learn about John Crane product portfolio & product codes.
• Excellent MS Office background
• English preferred. Speaking in Arabic is an advantage
• Excellent communication and good interpersonal skills
• Good problem-solving and decision-making skills
• Team player

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.