Customer Service Representative

Dubai, United Arab Emirates

Job Description

** CANDIDATES WHO ARE ABLE TO SPEAK FLUENT ENGLISH & HINDI AND CAN JOIN QUICKLY WOULD BE MOST PREFERRED FOR THIS JOB ** This JOB involves Working in shifts (night shift/s only for male candidates) Work Location - Sheikh Zayed Location Responsibilities and Duties
Role
This position is accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers of the Bank.

  • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
  • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
  • Identify and maximize selling and cross-selling opportunities.
  • Identify customer problems and offer appropriate solutions.
  • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
  • Participate in Outbound calling programs and other projects and activities when required.
  • Handling projects and tasks whenever required and asked by the management.
  • Perform customer transactions accurately and in an efficient manner.
Note
Due to high volume of CV's being received by us, only shortlisted candidates will be contacted.
If you are not looking for change you may want to refer someone. If you or any of your friends or colleagues would be interested in pursuing an opportunity, kindly reply back / send us your updated CV to bankingoperationscv at gmail dot comwith the role mentioned as Arabic Customer Service Agent (Contact Center) in the subject line and with the below details. (Non-reply of the below details, will ensure that your candidature would be kept ONHOLD status).
  • Explain what makes you a good customer service individual in 3-4 sentences ONLY.
  • Can you join within 2 weeks : Yes / No
  • Are you fine to work in any shift / departmental requirements : Yes / No
  • Current visa status : Visit / Tourist / Employment / Residence
  • Current residence location in UAE : Dubai / Sharjah / Ajman / Other
  • Do you have a UAE driving license and a vehicle: Yes / No
  • Nationality:
Benefits
AED 4000 + Medical Insurance (self) + Annual air ticket (self). Thank you and all the best in your career endeavors! Job Types: Full-time, Permanent Salary: AED4,000.00 to AED4,500.00 /month Experience:
  • customer service: 1 year (Preferred)
Education:
  • Bachelor's (Preferred)
Location:
  • Dubai (Preferred)
Language:
  • Fluent English & Hindi / Urdu (Preferred)
Language(s):
  • English (Required)
  • Hindi (Required)

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Job Detail

  • Job Id
    JD470992
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned