Customer Service Associate

2-3 Years    Dubai, United Arab Emirates

Job Description

We are looking to hire a dynamic, energetic, self-motivated and resourceful Customer Service Associate for our Online Store and applicants should possess minimum 2 years of book retail sales experience in the GCC market. Candidates should be able to knowledgeably and enthusiastically converse about books and to confidently sell, promote and market other products that are being sold in our webstore.  

  • To enthusiastically greet and converse with customers in the highest professional manner while providing knowledgeable and helpful service in all areas of the
  • Maintaining a friendly and professional tone of voice with the use of proper phone greeting techniques when responding to calls at all times.
  • To develop rapport and good working relationship with customers, suppliers and
  • To ensure adherence to Online Department processes and policies, HR regulations among all other company policies and procedures.
  • To receive goods, checking against documentation, updating databases and acting appropriately on discrepancies.
  • To store stocks in a safe and orderly manner, distributing it manually between stockholding areas and assiduously maintaining stock records (written and computer-based ones) as necessary.
  • Ensure timely stock requests from shops and receiving of the goods by monitoring management of updates and feedbacks by Managers/Asst Managers.
  • Should have the ability to operate cash register/till.
  • Navigate through the supplier’s system to provide customers with information (item inquiry, availability, shipment status etc)
  • Having the self initiative to search for solutions to problems and communicate all issues and concerns with the Head of Online Sales and Operations and the Online Department Supervisors.
  • Ensure timely follow through and updating of customers regarding order and delivery statuses.
  • Coordinate and promote the marketing initiatives as advised.
  • To protect the company assets and to report any damages to the Supervisor/s.
  • To undertake Customer Orders correspondence via online website, telephone, fax, email and Customer Service Desk.
  • Performing adhoc duties whenever required.

  • The candidate should be with exceptional and effective oral and written English communication skills.
  • Having excellent customer service skills is a must.
  • Ability to work professionally with customers, suppliers among all other third-party vendors in a timely and efficient way.
  • Demonstrated prioritization and organizational skills are also required.
  • Willingness to collaborate in an integrative team
  • Should be with great self-motivation, perseverance and strong willingness to perform multiple tasks efficiently within reasonable timeframe.
  • Ability to maintain confidential information.
  • Capacity to conduct business with the highest standards of personal, professional and ethical conduct.
  • Must have above average typing skills and knowledge to work on a computer, input information onto spreadsheets and prepare correspondences with huge emphasis to grammar and spelling.
  • Candidate should be with a good command of Microsoft Office tools (Word, Excel, PowerPoint).

Skills Required

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
  • Employment Status
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Bachelor Degree
  • Experience
    2-3 Years
  • Apply By
    Sep 09, 2019
  • Job Posting Date
    Jun 11, 2019