Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
The CX Specialist supports the work of the Cx department. The CxC is the contact point for clients to request different services. The CXS facilitates the use of CRM software to improve the efforts of customer experience. The job is to maximize the efficiency of the CRM and the usage of the software to improve customer care and service. The goal is the increase of the customer satisfaction rates and customer loyalty. Specific Responsibilities:
Spotting ways to improve usage of the CRM
Managing reports and dashboards for the department
Customizing and pulling reports from the CRM
Super user in CRM and trainer for new employees and support in providing first level support for the commercial team
Close work with IT to secure the maintenance and recommendations on steps necessary for improvement of the CRM
Filter out and response to customers on service requests under ownership to ensure qualitative service provided to the customers
Close follow-up on pending service requests, in order to get a complete and accurate answer
Preparation and organization of review meetings with customers, including analysis of sales, budget and forecasts.
Streamlining and following all processes in order to obtain an optimal support/service
Building trustworthy relationships with customers, considering the various cultural backgrounds
Analyse customer feedback and develop programs effective for improved customer experience
Bachelor’s degree in Business, Sciences or Engineering. Prior experience in the field of customer service or marketing is an advantage
Fluency in the English language
MS office skills (e.g., excel and power point)
Experience in the pharmaceutical industry is an advantage
Customer and service focused
Good problem-solving abilities and good interpersonal and communication skills
Good analytical, planning skills and flexibility to adapt to changes with attention to detail
Organizational skills and ability to manage complex problems/tasks
Strong writing and speaking skills to communicate with customers and internal partners
Customer Service Support
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Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
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