Job Description

Main Responsibilities
- Developing and managing strategic relationships with all entities making up the Master Communities
- Implementing management plans to sufficiently and proactively plan all activities throughout the year ensuring all milestones and timelines are met.
- Ensuring common areas in the Master Community and OA is kept at the best standards at all times.
- Establish and maintain record system of all correspondence between owners, residents/occupiers, and other relevant parties.
- Overseeing audit inspection reports
- Prepare, distribute and collect all correspondence and records related to the general assembly meeting which included but not limited to, items for discussion, nomination of board member, agenda, invitations, motions, minutes of meeting, etc.
- Maintain a schedule of contracts detailing the Key Performance Indicators, due dates for service delivery, scheduled service calls and dates of attendance, and make the schedule available to a Board representative on request;
- Attend and record all meetings.
- Provide point of contact for owners as well for occupants and attend routine written and oral communication.
- Maintain full documentation for history of service providers (for example MEP replacements, major repairs, etc.).
- Advise and assist owners and residents/occupiers in relation to the Community Rules
- Arrange Insurances and claims.
- Preparing, presenting and managing budgets for the Master Communities
- Managing revenue collection process to ensure maximum collections
- Preparing and reviewing request for proposals or procurement requirements
- Conducting regular inspections/audits of the assigned community
- Managing crisis and emergencies.
- Developing ways to gauge customer satisfaction levels.
- Resolving customer complaints
- Responding to email queries from community members and vendors: mostly questions about events, payments, promotional swag, and reports
- Helping to develop community newsletters or updates on a quarterly basis
- Sending regular updates/announcements to various communities, developer groups, business groups and other communities
- Forwarding product-related or technical questions from communities to relevant internal teams or pointing them to available resources
- Reviewing event proposals sent by communities and issuing approval/rejections for proposed events following defined guideline
- Coordinating with vendors on all event logistics and payments
- Following up on communities to submit post events reports Job Type: Full-time Salary: From AED16,000.00 per month Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to relocate to Ras al Khaimah?

Experience:

• real estate: 5 years (Preferred)
• community management: 4 years (Preferred)

License/Certification:

• CMCA (Preferred)