Job Description

Responsibilities:

• Can achieve targets.
• Target oriented.
• Prepare a weekly report for the Head of Homecare on requirements for the business
• Prepare a weekly plan and de-brief (previous week) detailing all business development activities
• Understand and identify new business and markets to enter on behalf of the business
• Understand new ways to enter the homecare/healthcare within Dubai
• Understand the industry and its competitors
• Prepare presentations and work with the marketing team to outline requirements
• Negotiate contracts with Clients and ensure deals are closed on behalf of the business
• Receive KPIs from the Head of Homecare and monitor to ensure they are being met
• Prepare the competitor analysis report and provide it to the Head of Homecare monthly
• Resolve any customer complaints on behalf of the business
• Ensure the Client Care Team is responding to queries within the correct timeframe
• Monitor the lead conversion rate weekly - Lead generates for new business and converts to contract.
• Contact potential clients to establish rapport and arrange meetings.
• Plan new marketing initiatives in conjunction with Company's marketing team.
• Research organizations and individuals to find new opportunities.
• Increase the value of current customers while attracting new ones.
• Find and develop new markets and improve sales.
• Attend conferences, meetings, and industry events when required.
• Develop quotes and submission of proposals for clients.
• Training personnel and helping team members develop their skills. 2 of 2
• Approach appropriate groups and build partnerships
• Respond to inquiries on social media
• Update social media as per the plan
• Can do attitude.

You should be aware of:

• Home care Experience is a Must.
• Maintaining excellent customer service and satisfaction at all times
• The importance of communication within your team including nurses and drivers and ensuring that all clients are always supported
• Follow-ups on the service delivery.
• Sharing the best practice for building a good office environment. There are broad targets in this which will be measured through KPIs which your success will be measured:
• All inquiries are followed up and responded to within the agreed timescales as per policy (measured by reports)
• Conversion rates (measured by reports)
• Customer satisfaction (measured by survey results)
• On-time reporting (measured by reports)
• Relationships with nursing/drivers' team (measured by feedback from teams)
• Revenue per month based on Business Development activities (reports)
• Customer complaints resolution.

Job Type: Full-time Salary: AED10,000.00 - AED130,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)