This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.
Monitor the overall Heavy Equipment Service operations in order to promote labor sales, achieve turn over targets, profits and market share growth and CSI.
Operational: Monitor staff performance through Mechanics Claim Ticket, daily and monthly sales reports prepare Staff Performance Report and submit to GM - BTC for review. Review and approve Field Technical Report submitted by Officer, Warranty and forward it to Principals for further action. Coordinate Warranty Audit and Dealer’s Review for principals twice a year. Review and approve service contracts for the vehicles. Review and approve quotations, invoices, warranty approvals and verify daily cash invoices. Coordinate with Sales Department for trading of old units and with parts department for availability of parts for servicing of vehicles. Ensure recovery of warranty claims from the Principals. Study defaulting customer’s cases and send to Legal Department for further action. Create credit account for the new customer, intimate Finance Department about reimbursement or advice on charge back in case of rejection. Provide technical and warranty support as dealer to the direct customers. Conduct inventory of tools and equipment. Coordinate with Principals for training of technical staff of BTC and provide administrative support for dealer’s training if requested. Attend to customer complaints and ensure customer service. Achieve business plan of General Repair. Identify and assign performance targets in terms of service center revenue, CSI, product category and geographical area etc. based on factors such as service center capacity, turn over history and forecasted agreed budgets, product mix etc. Contribute to development and implementation of incentive schemes in order to boost service center activities and increase profits. Plan and organize product support campaign in coordination with Principals and contribute to the development and implementation of marketing plans such as new service launch events, promotions, advertising campaigns etc. to help develop service center turn over and increase market share. Ensure the service quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact. Recommend purchasing of proper equipment and material to ensure maximum efficiency and state of art service operations. Organize the BTC service workshop layout, facilities such as parking space and product service bay design in order to increase BTC service workshop capacity and ensure smooth flow of the traffic. Ensure constant updating and maintaining the customer database. Monitor changes in the market, such as: legislative requirements, competition, customer feedback surveys, and report to management, in order to utilize such information for the changing circumstances. Ensure full adherence of BTC service workshop operations to the Principal’s and Al-Sayer Group policies and standards. People Management: Assign goals and objectives to staff and monitor achievement of team objectives/key performance indicators (KPIs) and counsel employees on achievement of targets and KPIs. Prepare performance planning (PP), conduct performance appraisal (PA) and PP/PA interviews including employee development plans and counsel employees on career progression opportunities. Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner and escalate such matters to higher level when required. Recommend disciplinary action. Participate in interview panels for selection and promotion of staff.
Educational Qualifications: Bachelor Degree (12th Standard + 3 years or 4 years Engineering)
Linguistic Abilities: English and Arabic is a must.
6 to 10 years’ Experience including Managerial experience
Candidate must be based in GCC
Valid Driving License Required (For Kuwait based candidates)
The information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.
Beware of fraud agents! do not pay money to get a job