Accounting Sales Manager

2 - 3 Years    Egypt, Egypt

Job Description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels
Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details With your skills and imagination, together we will innovate and reinvent the future of travel
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy, our guests will be happy It s as simple as that Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment
JOB SUMMARY
Responsible for proactively soliciting and managing groupcatering-related opportunities Manages groupcatering opportunities not handled by the Event Booking Center Actively up-sells each business opportunity to maximize revenue opportunity Achieves personal and team related revenue goals Ensures business is turned over properly and in a timely fashion for proper service delivery Responsible for driving customer loyalty by delivering service excellence throughout each customer experience Provide service to our customers in order to grow share of the account on behalf of the company
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
Identifies new groupcatering business to achieve personal and property revenue goals
Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the programevent
Conducting Daily Sales Activities
Responds to incoming groupcatering opportunities for the property that are outside parameters of the Event Booking Center
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrativesupport staff effectively
Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)
Providing Exceptional Customer Service
Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Services our customers in order to grow share of the account
Executes and supports the company s Customer Service Standards and property s Brand Standards
Provides excellent customer service consistent with the daily service basics of the brand
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their programevent
Partners with Event Management andor Operations in providing a customer experience that exceeds the customer s expectations
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their programevent
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
Building Successful Relationships
Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative
Builds and strengthens relationships with existing and new customers to enable future bookings Activities include sales calls, entertainment, FAM trips, trade shows, etc
Develops relationships within community to strengthen and expand customer base for groupcatering sales opportunities
Manages and develops relationships with key internal and external stakeholders
Provides accurate, complete and effective turnover to Event Management
Additional Responsibilities
Utilizes intranet for resources and information
Conducts site inspections
Creates contracts as required
Participates in and practices daily service basics of the brand
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Skills Required

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Job Detail

  • Job Id
    JD455646
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Egypt, Egypt
  • Education
    Bachelor of Hotel Management(Hotel Management).
  • Experience
    2 - 3 Years Years